Refund & Return Policy
1. 30-Day Satisfaction Guarantee
If you are not satisfied with your Glovix for any reason, you may request a refund of the purchase price within 30 days from the date of delivery, subject to the conditions below.
To be eligible for a refund, you must:
- Contact our support team at support@tryglovix.com within 30 days of the delivery date shown in the tracking information
- Provide your order number and a brief description of the reason for your request
- Return the product in its original or reasonably good condition to the return address we provide, unless we instruct you that a return is not required
We may deny refund requests that: (a) are submitted after the 30-day period from delivery; (b) relate to products that have been intentionally damaged or misused; or (c) are made in bad faith or as part of a pattern of abusive purchase behavior.
Refunds are issued to your original payment method and typically appear within 5-10 business days depending on your bank or card issuer.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
Once we confirm the issue, we will, at our choice and in accordance with applicable law, either: (a) send you a replacement at no additional cost, or (b) issue a full or partial refund to your original payment method. In some cases, we may ask you to return the item or safely dispose of it according to our instructions.
3. Orders Marked as Delivered — Item Not Received
If the tracking information shows your order has been delivered but you have not received it, please contact us within 7 days of the delivery scan so we can investigate with the carrier.
We may request that you check with household members, neighbors, building management or your local post office, and may ask you to sign a non-receipt declaration. Depending on the results of the investigation and applicable card-network rules, we may, at our discretion, reship the order once at no additional cost or issue a refund.
We are not responsible for loss or theft of packages after confirmed delivery to the address you provided.
4. Delivery Timeframes and Delays
Typical delivery timeframes are 7–14 business days from the date of shipment for US orders. These are estimates only and not guarantees. We rely on third-party carriers and fulfillment partners and cannot control all delays (for example, customs inspections, extreme weather or carrier disruptions).
If we become aware that we cannot ship your order within the advertised time or within 30 days of purchase, we will notify you by email and give you the option to: (a) accept a new estimated delivery timeframe, or (b) cancel your order for a full refund.
5. Incorrect Addresses and Refused Deliveries
You are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we may, at our discretion, reship at your expense or issue a refund minus shipping costs.
6. Contact Us Before Initiating a Chargeback
By placing an order, you agree to contact our support team at support@tryglovix.com to attempt to resolve any issue before initiating a dispute or chargeback with your card issuer. Nothing in this policy limits your rights under applicable card-network rules, but contacting us first is usually the fastest path to a resolution.
7. How to Request a Refund
Email support@tryglovix.com with your order number and the reason for your request. We typically respond within 1–2 business days.